FAQ’s
General FAQ
What is Cryotherapy?
Cryotherapy is the use of extreme cold for therapeutic purposes. Skin surface temperature is reduced down to 39°F (4°C) or lower and is applied either in a localized or whole-body manner. The therapy is believed to help stimulate the physiological processes that aid in recovery and wellbeing. You can read more about the science behind cold exposure here.
Is INSTANTCRYO™ cryotherapy safe?
Yes. Liquid CO2 is used for the treatments, which is a safe and easily accessible gas. The device is also installed with multiple safety features including proximity sensors and laser guides to ensure a safe distance is maintained throughout the treatment.
What is the cost of the device?
We provide the price in the currency of the country you are based in. Please fill out our contact form and a representative will get in touch with you.
How do I purchase a INSTANTCRYO™?
If you’re interested in purchasing, please fill out our contact form, and a representative will get in touch with you.
Why choose INSTANTCRYO™?
With 30 years of industry expertise, we can guarantee that INSTANTCRYO™ is the most innovative and reliable device on the market, ensuring safe, effective, and hassle-free localized cryotherapy treatments for your clients.
The device is crafted with a lightweight aluminium frame for durability, installed with precision technology for accurate treatments, and has been ergonomically designed for user comfort. A range of treatment nozzles are included in the package along with a thermal imaging video camera, enabling better identification of treatment areas such as inflamed regions or poor circulation.
Beyond the product, our customers receive comprehensive training, ongoing support and access to a community of users for shared insights.
Does INSTANTCRYO™ device come with a warranty?
Yes. The INSTANTCRYO™ device comes with a 2-year warranty, with the option to extend coverage to 3 and 4 years for an additional charge.
What training do you provide?
Every customer is provided with comprehensive training after purchase. An INSTANTCRYO™ representative will train you on how to use the device safely and effectively. A certificate is provided upon completion of training.
With 30 years of experience in cryotherapy, our training is comprehensive and will instil you with the skills and confidence to proficiently use the device.
What support do you provide?
Along with the initial training, the INSTANTCRYO™ team provide ongoing support. This includes help and support available 7 days a week, and access to treatment protocols, case studies and clinical data. We also provide access to and support with marketing materials for your cryotherapy business.
How do I find my nearest gas supplier?
The INSTANTCRYO™ team can assist you in finding and contacting your nearest gas supplier and acquiring suitable cylinders.
I'd like to become a distributor; how do I do this?
If you’re interested in becoming a stockist, please contact us here.
HUMAN FAQ
Do I need insurance to use INSTANTCRYO™ people?
You must be insured to treat humans using INSTANTCRYO™. We can assist in this process and provide you with recommended insurance companies that our existing customers use.
Do I need any certifications/qualifications to treat people?
To treat people using INSTANTCRYO™, you must have completed the INSTANTCRYO™ training and obtained the appropriate insurance.
Are protocols provided on how to use INSTANTCRYO™ for different purposes?
Yes, we share protocols and case studies on how INSTANTCRYO™ is used for different purposes including rehabilitation of specific injuries/conditions, exercise recovery, general wellbeing, and aesthetic purposes such as cryo facials. We can also connect you with existing users where you can share treatments, protocols and case studies.
What are the benefits of cryotherapy for human use?
Exposure to extreme cold is believed to help reduce swelling and inflammation, relieve pain, improve blood circulation and increase mobility. Treatments can be effective for the rehabilitation of acute and chronic injuries/conditions, sports recovery and performance, as well as for dermatological conditions and aesthetic purposes. Visit our human page here to explore treatment uses.
Is there any clinical data to support to use of cryotherapy?
Yes, there is growing clinical data and research supporting the use of cryotherapy for wellbeing & recovery. Please fill out our contact form and we can send you the supporting research.
Do treatments require specific aftercare?
INSTANTCRYO™ treatments are safe and non-invasive. In most cases, there is no specific aftercare protocol to follow.
However, while clients may experience fast relief from symptoms such as pain, inflammation, and soreness post-treatment, we do recommend adhering to the rest and rehabilitation exercises prescribed by a physiotherapist or other health professional before returning to normal movement & activity.
EQUINE FAQ
Do I need insurance to use INSTANTCRYO™ on animals?
You must have the appropriate insurance to treat any animal using INSTANTCRYO™. We can assist in this process and provide you with recommended insurance companies our existing customers use.
Can I treat a horse rider?
You can only treat a horse rider if you are insured to treat humans.
Are protocols provided on how to use INSTANTCRYO™ for different equine purposes?
Yes, we share protocols and case studies on how INSTANTCRYO™ is used for different equine purposes including in the rehabilitation of specific injuries/conditions, exercise recovery, and general wellbeing. We can also connect you with existing users where you can share treatments, protocols and case studies.
Is there any clinical data to support to use of cryotherapy for equine health?
Yes, clinical data and research support the use of cryotherapy for equine health. Please fill out our contact form and we can send you the supporting research.
What are the benefits of cryotherapy for equine use?
Exposure to extreme cold is believed to help reduce swelling and inflammation, relieve pain, improve blood circulation and increase mobility. Treatments can be effective for the rehabilitation of acute and chronic equine injuries/conditions, performance, recovery and general wellbeing. Visit our equine page here to see a list of common treatment uses.
Do treatments require specific aftercare?
INSTANTCRYO™ treatments are safe and non-invasive. In most cases, there is no specific aftercare protocol to follow.
However, while your horse may experience fast relief from symptoms such as pain, inflammation, and soreness post-treatment, we do recommend adhering to the rest and rehabilitation exercises prescribed by an equine veterinarian or therapist before returning to normal movement & activity.
Does INSTANTCRYO™ comply with FEI regulations?
The current FEI regulations specify that cryotherapy is not permitted in the five days leading up to an FEI event and is also prohibited during such events. Compliance with these rules is at the discretion of the individual user.
FEI does state that cooling machines and equipment are permitted only if “the VC/VD can lock the devices so the temperature does not fall below 0°C.”
INSTANTCRYO™ releases C02 gas at -78 but locks when the skin surface temperature of the horse hits 4 degrees Celsius.
After being in contact with an FEI veterinarian, we agree that the FEI regulations regarding cryotherapy and the use of cooling equipment need to be reviewed and clarified.
Ask Your Question
If you have any other questions, please ask us via our contact form and we’ll be in touch!